You have to create a generic agent and set it to delete that ticket number
_____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bas Rijniersce Sent: Wednesday, January 10, 2007 1:54 PM To: otrs@otrs.org Subject: [otrs] Deleting a ticket Hello, Is there a way to delete ticket just after it's created. Sometimes I get mails in the OTRS email address that really should not have gone there. I can obviously close the ticket, but then they will still show in overviews etc. Bas
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