Hi Jan ,
I have also asked this question , seems no one really knows or wants to
share their experiences so here goes mine :
If you download the .tar source , there is an UPGRADE.txt that you can
have a read through. Unfortunately I have only installed 2.1 on a new
clean system (FC5) with the rpm , and must say everything went fine
without a hitch.
If you do indeed brave the upgrade , I think I for one will greatly
appreciate your feedback , as I have not yet been brave enough to
upgrade our production system.
Good luck!
Daniel
Jan Miczaika wrote:
Hello,
we use OTRS for our trouble ticket systems and are very satisfied so
far. We would like to upgrade the system though, and would like to
check whether someone has good/bad experiences.
1. We currently run OTRS 2.0.4 on mySQL 4. We would like to run it on
mySQL 5. We would dump the whole DB from mySQL 4 and import it into a
new mySQL 5 database. Has anyone experienced problems with this
approach (e.g. character encoding).
2. We would like to upgrade from 2.0.4 to 2.1 (Esmeralda).
Unfortunately we can't find information on upgrading in the user's
manual. What is the process? I would assume backup DB and config,
install new version somewhere else, import config and DB, test. Or is
there an automated process?
Thanks
Jan
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