---------- Forwarded message ---------- From: Ramziddin Artykov <[EMAIL PROTECTED]> Date: Jan 30, 2007 2:18 PM Subject: Re: Possible solution to your "[otrs] Notification problems" To: Armando De la Re Vega <[EMAIL PROTECTED]>
Hi Armando Thanks for your fast reply and help.Although I have done all the things you have written, that was useless. May be something more I should do. I have noticed one more thing.When a customer opens a new ticket form web interface it sets the owner of the ticket as the [EMAIL PROTECTED] But the user "Ali" shoulb be there i think. Maybe this something to consider. I'm looking forward to your reply or others' reply. On 1/22/07, Armando De la Re Vega <[EMAIL PROTECTED]> wrote:
Ramziddin Artykov: I don´t know how to reply an answer in OTRS lists, so I will reply you by email and maybe you could list it. I have a similar problem. 1) I put the "Send me a notification if there is new ticket in my queues" to "yes" 2) If a customer send an email to my otrs email it send notification of "new ticket" 3) But if a customer send it from the customer webinterface, it doesn't send a notification. Searched otrs lists and bugzilla and finally found something. Hope this possible solution helps you. Regards, Armando de la Re #####################POSIBLE SOLUTION################################ Bug 977 http://bugs.otrs.org/show_bug.cgi?id=977 "No notification for new ticket from webinterface" ---------------------------------------------------------------------------------------- In Kernel/System/Web/InterfaceCustomer.pm you can find the following line: $Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); Change it to: $Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); ---------------------------------------------------------------------------------------- ####################################################################### >Date: Mon, 22 Jan 2007 20:14:05 +0500 >From: "Ramziddin Artykov" < [EMAIL PROTECTED]> >Subject: [otrs] Notification problems >To: otrs@otrs.org >Message-ID: >Hi >I am currently analysing otrs 2.1 with some definite purposes >I've noticed that it doesn't send any notification to user accaount >when he receives new ticket from the customer. I've checked the checkbox >that tells >"Send me a notification if there is new ticket in my queues" i have "yes" to >there. >But it was useless. However it does send a notification about a follow-up >What might be the problem. Please help ASAP. >Regards >Ramziddin
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