Hi OTRS mailing list users
I am newbie in this system and i am having some problems with it.
The Problem: When customer creates a ticket form web interface
the agent that is responsible for this ticket doesn't
receive a notification.
Things I have tried: Form preferences of this agent I have set
*[ New ticket notification ]
Send me a notification if there is a new ticket
in "My Queues".*
to *"YES"
*I have also after thew help of Armando De
la Re Vega that it is a bug
* *no 977 in bugzilla
* Bug 977
http://bugs.otrs.org/show_bug.cgi?id=977
"No notification for new ticket from
webinterface"
* I have done the suggested thing i.e: *
* In Kernel/System/Web/InterfaceCustomer.pm you
can find the following line:
* $Self->{GroupObject} =
Kernel::System::CustomerGroup->new(%{$Self});
** Change it to:
$Self->{CustomerGroupObject} =
Kernel::System::CustomerGroup->new(%{$Self});
*But that all was useless. May be I should have something else or Is that an
inevitable bug of the system
*
I am looking forward to your help my comrades!!!
**
*
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