Hi Alex Thanks for your immediate reply One more thing where can i find this Ticket::QueueViewAllPossibleTickets i am just new in this system so i don't khow much yet.
I am looking forward to your reply On 1/31/07, Alexander Scholler <[EMAIL PROTECTED]> wrote:
Hi, Ramziddin Artykov schrieb: > Hi folk > > It is possible a newbie question but anyway I would really if anybody > responses this issue. > > The case: Imagine you have two users: "Writer" and "Sorter" > Both of them are in a group "Support-Team". > It has a queue called "Questions" > The "Writer" has all permissions (ro,rw and etc) > for this group, as he should read and answer > all customer tickets.The "Sorter" has all but rw (he does > not > have only this permission) because he only should have rights > to move, read, change owner and priority. > The Problem: When a customer sends a ticket to "Questions" queue > Why only "writer" can see this ticket the "sorter" > cannot > see it when they are logged into the agent web > interface. "Sorter" can search and then reads the found tickets because he has RO-rights. With Ticket::QueueViewAllPossibleTickets you can enable that RO-right are sufficient for viewing Tickets in queue-view. > > Can anyone help me with this. > > Regards. > > Ramziddin Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
