Nothing in either log. Everything also populates correctly (Customer Info, CustomerID, etc) but the ticket won't submit when this error comes up. HA! Got it. I wasn't including the email address in the list and that was causing the problem. Include the email address and everything seems fine.
Thanks for all your help. Rebekah ---Original Message----- From: Alexander Scholler [mailto:[EMAIL PROTECTED] Sent: Wednesday, February 28, 2007 1:45 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Custom CustomerUser Data affecting New Ticket Form Rebekah Hayes schrieb: > Here's what I did - I added fields to the existing customer_user database > but did not remove first_name, last_name, etc. as they aren't valid > customer information for our company. Therefore I've added hotel, city, > etc. What's happening is when I search for a customer on the Phone-Ticket > it "automagically" :) formats it as "first_name last_name" <email>. I would > like to alter that to be "hotel" <email> can you tell me where this is > accomplished? This process is what was creating the error as instead of You have to configure CustomerUserListFields But you did it, so I don't understand why it doesn't work on your installation. Are these fields always set? They have to be set due to the required-setting in your configuration. Did you check otrs- or apache-logging? Bye, Alex > being formatted correctly I'm getting an error for each value in the from > field. > > Thanks so much! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
