Thanks for answer but I want that whenever any email accepts by the OTRS it will send the ticket No to the customer, how it is possible in OTRS and how to resolve this issue of auto reply?
Regards Deepak -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, February 28, 2007 6:13 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] auto-response not working Deepak Chopra wrote: > I've installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything > is working fine but when ever any ticket generates in OTRS > System, the auto-reply doesn't send the details to the customers > and I'm getting the following error message : > > > > Wed Feb 28 17:20:03 2007 > > notice > > OTRS-PM3-10 > > Sent no 'auto reply' for Ticket [2007022810000341] ("xyz" > <[EMAIL PROTECTED]>) because the sender doesn't want a auto-response (e. > g. loop or precedence header) This is not an error, this is just a notice telling you that an auto reply was not sent because the ticket email contains a loop or precedence header which tells recipient (OTRS in this case) to not send auto replies. These headers are for instance used on mailinglists to prevent vacation notices from being sent to a mailinglist. Nils Breunese. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus/trojan/worms/malicious code transmitted by this email. www.mind-infotech.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
