Hi, I'm still struggling with installation and configuration problems with OTRS under Debian.
Despite these lingering problems, I've been able to use it *some* and already have many questions: * How do I delete items in the queue? Is there any way to permanently delete items like junk mail? * How do I deal with junk mail that's coming in via POP3 despite Spam Assassin automated removal? * How do I remove the [Ticket20070302xxxxxx] from the subject heading and force OTRS to read the e-mail headers to match responses to the correct ticket? Users are getting confused by the extra-long [ticket] subject heading and some mail clients assume it is spam because of it! Thanks for your help _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
