05-03-2007
Thanks Andy for your answer! I've checked the config file and the
max_allowed_packet is set to 16Mbytes... Unfortunately we had this problem even
with attachments of 1 Mbyte :(
Luca Martella
Unilab S.r.l. Development Team
[EMAIL PROTECTED]
======= At 05-03-2007, 15.30.37 you wrote: =======
>What is your max_allowed packet in your DB daemon? Even though you use
>the file system to store files, they still first go through the
>web_upload_cache table before placed on the local file system.
>
>
>If you are using MySQL its in the my.cnf file and a normal value is
>something between 8-16mb.
>
>HTH,
>
>Andy Lubel
>
>-----Original Message-----
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
>Luca Martella
>Sent: Monday, March 05, 2007 6:17 AM
>To: otrs
>Subject: [otrs] Truncated upload
>
>05-03-2007
>
>Hello all! I'm Luca from Italy. We have OTRS correctly configured on a
>windows platform and we have a problem: all the files attached to a
>ticket are truncated! Sometimes it truncated only 16 bytes, other times
>even 20-30 kbytes. We use the file system to store the files.
>
>Does anyone have suggestions for this issue?
>
>Thanks in advance
>
>Luca Martella
> Unilab S.r.l. Development Team
> [EMAIL PROTECTED]
>
>
>
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