Hello Markus, I wasn't able to try this until today. It works, vielen dank!
Mit Freundlichen Grüßen aus Köln :) Tabitha Stang cleverbridge AG -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von EDV Tekomedia Gesendet: Freitag, 2. März 2007 13:34 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] top posting Hello Tabitha, I think you should take a look at the following Sysconfig entry: Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose and here at Ticket::Frontend::ResponseFormat This should be the config part where you can edit your response format. For me it worked Greetings EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober Tabitha Stang schrieb: > Hi, > > > > Im using pre-canned responses (using the response part of the admin > section of OTRS), but it would be good to know how to modify all three > in case I use the other two in the future. > > > > Thanks! > > Tabitha > > > > ------------------------------------------------------------------------ > > *Von:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Im Auftrag > von *Salvador Manzo > *Gesendet:* Donnerstag, 1. März 2007 19:49 > *An:* User questions and discussions about OTRS.org > *Betreff:* Re: [otrs] top posting > > > > Tabitha, > Are you using pre-canned responses, auto-responses or notifications? > Those are the three possible areas where you would need to modify the > response template, I believe. > > > On 3/1/07 06:13, "Tabitha Stang" <[EMAIL PROTECTED]> wrote: > > Hi, > > My company is evaluating OTRS for use. Unfortunately Ive run into a > major problem. When I answer a test mail, the format is so: > > ================================= > [salutation I created] > > /[body of the customer mail] > / > [OTRS response that I chose] > > [OTRS predefined signature I created] > ================================= > > We need the format order to be top-posted as below: > > ================================= > [salutation I created] > > [OTRS response that I chose] > > [OTRS predefined signature I created] > > /[body of the customer mail] > /================================= > > How do we change this? > > Thanks! > > Tabitha Stang > cleverbridge AG > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > > > > -- > *Salvador Manzo* [ 620 W. 35th St Los Angeles, CA 90089 *e. > [EMAIL PROTECTED] ] > Auxiliary Services IT, Datacenter > University of Southern California > 818-612-5112 > /"The secret of happiness is freedom, and the secret of freedom is > courage". > /*Pericles' *Funeral Oration (431 BC) > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ ____________ Virus checked by G DATA AntiVirusKit _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
