ok, so i finally got a chance to work on this again, and it turns out that i had
set up the customer backend properly, but i missed the part about user
authentification:
http://doc.otrs.org/2.1/en/html/x1553.html#customer-auth-backends
now customer users are able to log in, and i dont have to add them to the
customer_user table. i hope this helps someone.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
mike conigliaro wrote:
here is how it works as i understand it:
1.) customer tries to log in
2.) otrs authenticates user via ldap
3.) if authentication is successful, otrs tries to look up the user's
attributes in the customer_user table. if the attributes are found, the
login is successful. if no data exists for the user in customer_user,
the login ultimately fails, and you get an error like this in the log:
<snip>
[Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth
record in 'customer_user' for 'xxx' (REMOTE_ADDR: x.x.x.x)
</snip>
so it appears that you need to create the user twice. once in ldap, and
once in otrs. this kinda defeats the purpose of ldap, but ok, fine.
now what happens if the users already exist in ldap, and you want to
give them access to the customer interface? i log into the admin
section to add the otrs account, but this is the message i get:
<snip>
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Wed Jan 31 14:27:25 2007
Message: User already exists 'xxx'!
</snip>
ok, so i guess theres no way to add this user since they already exist
in ldap. does this mean i always have to add the otrs account first?
there are so many steps and caveats involved here that i cant imagine im
doing this right. ldap is supposed to make my life easier, not harder.
so how does everyone else do customer ldap authentication in otrs?
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