Hey all, We have a web form that has the following fields, Name : E-Mail Address : Location : (Rolling Meadows, Niles, Elgin) Priority : (1,2,3,4,5) Technical Issue : The Location and Priority fields are drop down lists. When the user submits the form, it is e-mailed to the OTRS system e-mail address. I have Postmaster filters that are set up to find and sort by location into queues and to set priority based on what the person who filled out the form had selected. The system has no problem sorting by location into the appropriate queue. The problem lies in the filtering of the priority. If I look at the system log, it looks like it processes all the priority filters and then sets the priority to whatever the last one in the list is. I know it is processing the filters because it always works in sorting the tickets into the queue by location. I am wondering if my syntax is incorrect for the Priority filters. I have 5 filters, one for each of the priorities:
Priority 1: Match Header 1 - Body = Priority : 1| Set Header 1 X-OTRS-Priority = 1 very low Priority 2: Match Header 1 - Body = Priority : 2| Set Header 1 X-OTRS-Priority = 2 low Priority 3: Match Header 1 - Body = Priority : 3| Set Header 1 X-OTRS-Priority = 3 normal Priority 4: Match Header 1 - Body = Priority : 4| Set Header 1 X-OTRS-Priority = 4 high Priority 5: Match Header 1 - Body = Priority : 5| Set Header 1 X-OTRS-Priority = 5 very high Hopefully everyone can make out what I mean with my little diagram above. I have tried multiple strings in the Match Body line, but it always does the same thing. Any help would be greatly appreciated. -Bryan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
