On Thu, Mar 29, 2007 at 10:36:12AM +0200, Danie wrote: >Ok so we decided to build a secondary OTRS system , sort of as a >reference archive to our production system. I basically did a clean >install of 2.1.6 on FC5 , copied over the 2.0.4 database and article >data , followed the instructions of the UPGRADE.txt document to upgrade >the database. All went fine , could log in but as soon as I click on a >queue to view the tickets I get an error message : > >Can't use an undefined value as a HASH reference at >/opt/otrs//Kernel/System/Ticket/Article.pm line 1363. > >I searched the otrs archives but to no avail , I think the ticket data in >the database can't find the actual article reference? >Also I did run the Setpermissions.sh script as well..
Please check the permissions of the articles stored in your file system. You can find them in /opt/otrs/var/article and its subdirs. >Daniel -- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
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