Hi Christian,
It is at this link : http://doc.otrs.org/1.3/en/html/configfile-responsef.html
Which is actually for version 1.3, but I couldn't find a newer version
so I assumed it was right!
As for the other problem - I am just stupid and selected the wrong
auto responder, so it wasn't sending on new tickets. oops!
Cheers for your help anyway! I will try that change on Monday!
Cheers
~Chris
On 4/13/07, Christian Schoepplein <[EMAIL PROTECTED]> wrote:
Hi Chris,
On Fri, Apr 13, 2007 at 02:15:35PM +1000, Chris Watt wrote:
>Sorry to be pretty much spamming everyone with questions, but these
>are the last two for a while, I promise!!
:)
>The first problem is with the autoresponders. This is the script that
>runs to receive e-mail:
> fetchmail -f /opt/otrs/.fetchmailrc -B 1
> cat /var/spool/mail/otrs | ./PostMaster.pl
> rm /var/spool/mail/otrs
>
>The Fetchmail command is limited to one because if I received all the
>blanks, when PostMaster.pl grabs them, only one e-amil makes it into
>OTRS. This is obviously not a good thing. For the time being I can
>handle that, but as we get busier, I may need to look into a way to
>repair this problem.
Why configuring fetchmail to pipe the fetched messages directly into the
PostMaster.pl module? See the --mda option in the fetchmail manpage.
>Once PostMaster.pl has added them to OTRS, I would expect that the
>auto-reply set to the queue for that e-mail address to be sent. It
>doesn't seem to be sending at all. Is this because OTRS is not
>receiving from a POP3 account? Can this be changed or am I going to
>be unable to do this?
If a autoresponder is activated for the queue where the new message is
send to there should be no problem. Messages piped into the
PostMaster.pl module trigger a autoresponder.
Do you get any error messages? What tell the OTRS or the apache logs?
Does the history of a new ticket list an item that a autoresponder was
send out? Do you see anything in your mailserver logs?
>The second question is that when I try and add teh following lines to
>Kernel/Config.pl, it stops loading the reply page (I get a 500 error).
>If I remove the lines, it works fine again. The reason I want to
>change it is I want to use the MS style replace, rather than the Unix
>style reply.
>
> # ms_style
> $Self->{ResponseFormat} = '$Data{"Salutation"}
>
>$Data{"StdResponse"}
>
>$Data{"Signature"}
>
>$Data{"OrigFrom"} $Text{"wrote"}:
>$Data{"Body"}
>
>';
The following is working:
$Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
';
>I have put the code in exactly as it appears in the docs but it always
>gives me the same problem.
Where in the docs have you seen this? We should fix this for newer OTRS
versions :).
>~Chris
-- Christian
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