Орлов Олег schrieb: > Hi ! > > To allow to write notes into all queues, some agents group have RW rights > for these groups. > > Same group creates new tickets in 2 input queues. > In "New Phone" form in field "for" thay can see all 10 queues. > > It' s possible to limit list of groups to reduce input errors ? > > How this can be done ?
Should be no problem => see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
