Hi Matas, Matas Labasauskas schrieb: > Hello support, > > i decided to switch of subject field that customer could not change it > when he is doing a follow up and that subject would be the same all the > time. I'm looking in system config: > Frontend::Customer::Ticket::ViewZoom > <http://otrs.bs2.lt/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Customer::Ticket::ViewZoom&SysConfigGroup=Ticket> > , > i turned off a possibility to change priority on follow up, but i cant > find a possibility not to show SUBJECT field. Is there another way? I > need only text field and possibility to attach files when doing follow > up in customer interface. > thank you in advance > --
In OTRS v1.x, the changing ticket-subject was a problem. But since v2.x (v2.1?), you can set a ticket-title. This is default set with the first subject of the ticket and is never change automatically, but can be changed (only) through the agent. > Matas Labasauskas Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
