Uhmmm You can go to Sysconfig => Framework => Core => AdminEmail to set up the account you want to use as "from" to use in NOTIFICATIONS. Remember that "notifications" are automatic. Too, every queue has its email account like [EMAIL PROTECTED] to use when the agent send responses. The customer can then answer directly from the email client or PDA. I did note some situation: what must the admin set up first, emails accounts or queues? How I did solve: create the queues and assign any email account ([EMAIL PROTECTED]). After create the emails accounts ([EMAIL PROTECTED]) and assign the rigth queue. Then I return to queue area and assign the rigth email account to every queue (eg, I replace the [EMAIL PROTECTED] by [EMAIL PROTECTED]). The last step I did set up Pop accounts.
Carlos México -----Mensaje original----- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Michael Bush Enviado el: Domingo, 13 de Mayo de 2007 04:48 p.m. Para: User questions and discussions about OTRS.org Asunto: [otrs] OTRS Notification and Agent replies to OTRS via email client Is there are way to configure OTRS to send out new tickets/followups etc notifications to agents from the queue name such as [EMAIL PROTECTED] instead of [EMAIL PROTECTED] If you reply from a email client or PDA, you have to change the TO: address from [EMAIL PROTECTED] to [EMAIL PROTECTED] before replying. Did I miss a configuration somewhere? Michael Bush _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
