Nathan Campbell wrote: > As far as I know, the system does not allow literal sub-queues, but you > can create all of those queues and using the filters and user group / > queue permissions you can accomplish this easily.
According to the docs sub queues *are* implemented: "You can specify the name and the group who should use the queue and if you want the new queue to be a sub queue of another already existing queue." http://doc.otrs.org/2.1/en/html/x841.html Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
