I am having trouble getting my head around user groups and customer IDs. Does anyone have a simple scheme of when you'd use one over the other or both?
Whenever I ?think? I have a good understanding of this... I realize I don't. (Must be a sign of getting old :-S ) tia LQ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
