Hi all,
I've found it helpful to add support for inserting the ticket ID within the
signature and added the following snippet to
Kernel/Modules/AgentTicketCompose.pm:
Immediately after the following line:
$Data{$_} =~ s/<OTRS_USER_LOGIN>/$Self->{UserLogin}/g;
I added the following:
$Data{$_} =~ s/<OTRS_TICKET_ID>/$Ticket{TicketNumber}/g;
Full code:
# replace other needed stuff
$Data{$_} =~ s/<OTRS_FIRST_NAME>/$Self->{UserFirstname}/g;
$Data{$_} =~ s/<OTRS_LAST_NAME>/$Self->{UserLastname}/g;
$Data{$_} =~ s/<OTRS_USER_ID>/$Self->{UserID}/g;
$Data{$_} =~ s/<OTRS_USER_LOGIN>/$Self->{UserLogin}/g;
$Data{$_} =~ s/<OTRS_TICKET_ID>/$Ticket{TicketNumber}/g;
--
Saludos,
Gustavo Azambuja
Linux User: 275813
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