Don't know if its the only way, to remove a ticket, but its a fast way that
is easy to use.

Greg Horne
geh gehorne

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
kekieres
Sent: Thursday, June 14, 2007 5:40 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Remove completely a ticket


Hi Greg!

Thanks for your help.

I didn't think about using a GenericAgent. In fact I think that the only
way to absolutely delete a ticket from the system, doesn't it?

        Rafael


Greg Horne escribió:
> I think this is a job for the GenericAgent.  Quickest way would be to
define
> a wildcard on the ticket# and then remove/delete them.  Give it a try.
> After you remove all the old tickets, you may want to delete this global
> delete from the job-list.
>
> Greg Horne
> geh gehorne
>
> -----Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
> [EMAIL PROTECTED]
> Sent: Wednesday, June 13, 2007 1:32 PM
> To: otrs@otrs.org
> Subject: [otrs] Remove completely a ticket
>
>
> Hi,
>
> I've been playing around with my OTRS system and now I would like to pass
> to production state and I need to remove completely some dumy tickets. Is
> it possible? I haven't seen any feature of this kind but may be I'm wrong,
> I'm thinking about remove them directly from the database.
>
> Any help?
>
> Thanks,
>
>     Rafael.
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