Don't know if its the only way, to remove a ticket, but its a fast way that is easy to use.
Greg Horne geh gehorne -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of kekieres Sent: Thursday, June 14, 2007 5:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Remove completely a ticket Hi Greg! Thanks for your help. I didn't think about using a GenericAgent. In fact I think that the only way to absolutely delete a ticket from the system, doesn't it? Rafael Greg Horne escribió: > I think this is a job for the GenericAgent. Quickest way would be to define > a wildcard on the ticket# and then remove/delete them. Give it a try. > After you remove all the old tickets, you may want to delete this global > delete from the job-list. > > Greg Horne > geh gehorne > > -----Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > [EMAIL PROTECTED] > Sent: Wednesday, June 13, 2007 1:32 PM > To: otrs@otrs.org > Subject: [otrs] Remove completely a ticket > > > Hi, > > I've been playing around with my OTRS system and now I would like to pass > to production state and I need to remove completely some dumy tickets. Is > it possible? I haven't seen any feature of this kind but may be I'm wrong, > I'm thinking about remove them directly from the database. > > Any help? > > Thanks, > > Rafael. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
