Thanks for the additional information. My first question would be can you send email to this machine using SMTP from another machine?
If yes then you know that SMTP is working on that IP address. Next I would check to make sure I could send SMTP from your mail server to your mail server. You can telnet to your machine using port 25 from a terminal session and verify that you can send SMTP from your localhost. telnet 127.0.0.1 25 helo abc.com mail from:[EMAIL PROTECTED] rcpt to:[EMAIL PROTECTED] data test . quit or exit from telnet Also are you getting anything from your log files in OTRS or from the mail server logs, relay rejects, auth errors.... Hope this helps... Greg Horne geh gehorne -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 11:14 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Installation/Configuration Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux. Allen Laymon Integris Tech 479.927.3303 x.200 >>> "Greg Horne" <[EMAIL PROTECTED]> 06/14/07 10:05 AM >>> Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne ----- Original Message----- From: otrs- [EMAIL PROTECTED] [mailto:otrs- [EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@otrs.org Subject: [otrs] Installation/Configuration I have successfully installed and setup OTRS and can log in and everything looks perfect. I have one small problem in that I cannot get OTRS to send email when a new ticket is created or change of ownership. I have tried both SMTP and sendmail configurations. Can someone guide me in the direction to get this resolved? This is some of my specs: Novell Open Enterprise Server with GroupWise OTRS v.2.1.7 Any assistance would be greatly appreciated. Allen Laymon Integris Tech 479.927.3303 x.200 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
