I need to automatically set the Responsible for specific tickets, and set some
agents as Watchers as well.
I enabled Responsible and Ticket Watcher features, and I'm trying to configure
the Generic Agent, but don't know where to look for.
I mean: I know how to enable and configure Generic Agent, either in the Admin
Area or configuring the GenericAgent.pm file, but I ignore the specific
parameters related to Ticket Watcher and Responsible
Can somebody help?
--
Gabriele D'Andrea
Tel. +39 085 9431161 . Fax +39 085 9431162 . [EMAIL PROTECTED]
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ECOH MEDIA S.r.l.
Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore
(PE) . Italy . www.ecohmedia.com
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