Re: [otrs] otrs on network

Thu, 05 Jul 2007 04:18:25 -0700

thank you very much.

will  do that.

From: "Gabriele D'Andrea" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Subject: Re: [otrs] otrs on network
Date: Thu, 5 Jul 2007 12:35:02 +0200

I've made an error
you'll have to browse to Framework => Core (not core::ticket)
 
Bye
----- Original Message -----
Sent: Thursday, July 05, 2007 12:31 PM
Subject: Re: [otrs] otrs on network

 
----- Original Message -----
From: pri pri
Sent: Thursday, July 05, 2007 12:17 PM
Subject: Re: [otrs] otrs on network

thank you for the reply. do you mean to say they can login as http://localhost/otrs/index.pl??

Yes, you got it

can i change local host to our company name?? if so how can i do it?

we are going to run otrs on small business server 2003

Yes, you can
You can use the server's IP address instead of localhost (without any further configuration step)
To use a DNS name, you have to edit the SysConfig:
on the Admin page, click on SysConfig
then browse to Framework => Core::Ticket
edit FQDN
Of course you'll have to configure a DNS server to point to the server

thank you

Not at all, bye
Gabriele

 
From: "Gabriele D'Andrea" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Subject: Re: [otrs] otrs on network
Date: Thu, 5 Jul 2007 11:45:26 +0200

Since it is a web application, you don't have to change your clients' settings, they simply need to login to the otrs web page via browser
 
Gabriele
----- Original Message -----
From: pri pri
Sent: Thursday, July 05, 2007 11:10 AM
Subject: [otrs] otrs on network

hi all
i am planning to install otrs on the server and provide access to all the client computers. when i set it up intially the database can be set up as local host as its going to be on the server. but how can my clients access and use the system. since its a web application, what kind of changes should i do for the client computers to access otrs.
thank you
 

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