Hi, I have just finished the installation of OTRS on a Unix box running Solaris 9 with a Oracle DB. I attempt to go to /otrs/index.pl and I receive the error below.
Software error: Can't locate DBI.pm in @INC (@INC contains: /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/carms-utils/otrs/bin/cgi-bin/../.. /usr/perl5/5.6.1/lib/sun4-solaris-64int /usr/perl5/5.6.1/lib /usr/perl5/site_perl/5.6.1/sun4-solaris-64int /usr/perl5/site_perl/5.6.1 /usr/perl5/site_perl /usr/perl5/vendor_perl/5.6.1/sun4-solaris-64int /usr/perl5/vendor_perl/5.6.1 /usr/perl5/vendor_perl .) at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15. Compilation failed in require at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 27. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 27. Compilation failed in require at /opt/carms-utils/otrs/bin/cgi-bin/index.pl line 41. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/index.pl line 41. For help, please send mail to the webmaster ([EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ), giving this error message and the time and date of the error. I think this error is because Apache or OTRS is using perl 5.6 and not 5.8 with has the needed modules installed. If that is correct does anyone know how to fix my problem? If not do you know what the real issue is? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.
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