I've actually been curious about this feature/ability in the past.
Is this possible with OTRS? I've been doing it manually for the past
six months.
-Jeff
On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
Hi, we have lot of much tickets in state open, i want close all
tickets without response of my clients in last week.
With Generic Agent i dont do this, this is correct?
How i do this?
--
Saludos,
Gustavo Azambuja
Linux User: 275813
http://gazambuja.ideas3.com
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