Hi,
Yael Naveh schrieb:
Dear List,
I'm trying to integrate one of our systems with OTRS, I need to execute
a specific code on new ticket opening.
Is there any way to do so without digging into OTRS source code?
You can insert you new tickets in a special queue e.g. "inbox".
Create a generic-agent-job which
* searches for all tickets in this queue
* move them to a queue "to-be-done"
* and executes a cmd for each ticket
Instead of the queue you can use any other ticket-property for marking
yet un-triggered tickets e.g. freetext-fields like "already-triggered"
set to "yes" after the postmaster-job was executed.
Thank you for your attention,
Yael Naveh
Bye, Alex
p.s.
Another way would be to use ticket-events, but here you need to write
your own event-module.
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