Hello folks,
2 things that i haven't figutred out so far by using the documentation.
Telephone: Since our agents do not give telephone support the "Telephone
Ticket" button in the Top bar, as well as the link "Call customer" right to
every ticket is more or less useless. Can I deactivate those 2 functions
somehow without editing 100000 files?
The second one. Is it possible to set the default ticket status to "closed" as
soon as an angent answers the ticket? Of course there is the dropdown when
answering a ticket, but it would be great, if the agent has not to choose
"close" for every answer he gives.
Many thanks in advance!
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