Hi Gabriele, I can confirm this behaviour also, I've just got the same thing a few minutes ago to test if this setting was working correctly and how customer is told that his ticket has been rejected.
Follow up emails to a ticket placed in a queue where Follow up is set to rejected in Queue settings leads to : - a follow up is created on the ticket ( unlike the Log told : follow up rejected ) - no notification is sent to customer to inform him if his follow up has been placed/rejected . normal behaviour ? Here are the logs : [Fri Aug 17 09:43:41 2007][Notice][Kernel::System::PostMaster::Run] Follow up for [03112] but follow up not possible. Follow up rejected. [Fri Aug 17 09:43:41 2007][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::FollowUp and fr, try it again with en! [Fri Aug 17 09:43:41 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'FollowUp' notification to '[EMAIL PROTECTED]'. [Fri Aug 17 09:43:41 2007][Notice][Kernel::System::PostMaster::Reject::Run] Reject FollowUp Article to Ticket [03112] created (TicketID=6549, ArticleID=9133). Follow up rejected. It could be a bug with Follow-up feature ? BR, Laurent Le jeudi 02 août 2007 à 12:31 +0200, Gabriele D'Andrea a écrit : > I'm running OTRS 2.1.7 and I' ve configured my queues so that follow ups for > closed tickets are rejected. > > Yesterday, I received a followup for a closed ticket, that wasn't rejected. > The syslog showed that entry > > Aug 1 12:05:08 otrs OTRS-PM3-10[5620]: > [Notice][Kernel::System::PostMaster::Reject::Run] Reject FollowUp Article to > Ticket [2 > 007080110000014] created (TicketID=667, ArticleID=1566). Follow up rejected. > > However the followup was in fact accepted all the same > > I found an old post (dated 2004!) relating to the same problem in ver. > 1.3.2, with no response > http://www.mail-archive.com/otrs@otrs.org/msg06237.html > > Thanks for any help
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