Hi Tim, Are you using an external backend DB for CustomerUser and CustomerCompanies please ? If so, can you tell me which OTRS version are you using and confirm me this bug occurs by your side too please ? http://bugs.otrs.org/show_bug.cgi?id=2239
Thanks by advance. Best regards. Laurent Minost Le jeudi 23 août 2007 à 17:14 +0100, Tim Streater a écrit : > Hi, > > Interestingly, the same bug and same fix occur if you try to use a different > backend db for Customer Companies, too. > > tim > > > At 16:19 23/08/2007, Laurent Minost wrote: > >Hi, > > > >This bug seems already fixed by OTRS Dev Team : > > > ><http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup>http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup > > > >- (2007/08/10) Fixed bug# 2156 - External customer database is not working, > > > >if it's configured the following error message appears > > ("Got no MainObject in Kernel/System/DB.pm line 85"). > > > > > >BR, > > > >Laurent > > > > > >Le jeudi 23 août 2007 à 16:29 +0200, Rico Barth a écrit : > >> > >> > >>Hi Tim! > >> > >>On Thu, 23 Aug 2007, Tim Streater wrote: > >> > >> > Thanks - that fixed the software error (BTW, to me this looks like a bug > >> > - > >> > should I report this via bugzilla?). > >> > >>Yes, it's a bug. I didn't find time to look for an existing bug on > >>bugs.otrs.org. If you may do that it was great job. This issue was > >>discussed on mailinglist a few weeks ago. > >> > >>Thanks and regards > >> > >>Rico > >> > >>-- > >>Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter > >>c.a.p.e. IT GmbH > >>Annaberger Straße 240 , 09125 Chemnitz > >>phone/fax: +49 371 5347-621 / -625 > >>mobile: +49 176 66680786 > >>mailto: <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] , PGP-Key: 0x874C8377 > >>internet: <http://www.cape-it.de>www.cape-it.de > >> > >>Geschäftsführung Rico Barth, Thomas Maier > >>AG Chemnitz, HRB 23192 > >>_______________________________________________ > >>OTRS mailing list: otrs - Webpage: > >><http://otrs.org/>http://otrs.org/ Archive: > >><http://lists.otrs.org/pipermail/otrs>http://lists.otrs.org/pipermail/otrs > >>To unsubscribe: > >><http://lists.otrs.org/cgi-bin/listinfo/otrs>http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support or consulting for your OTRS system? => > >><http://www.otrs.com/>http://www.otrs.com/ > > > -- Tim >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
