Sorry, I was first thinking you were talking about escalation :o/ For TicketAge, its name describe it well so I think the default OTRS behaviour is the good one.
BR, Laurent Minost Le vendredi 31 août 2007 à 09:19 +0200, Laurent Minost a écrit : > Hi Matas, > > I was thinking it was the default behaviour if you selected a Calendar > with specified hours on your queue settings ? Did you check on the doc > or try this please ? > > Best regards, > > Laurent Minost > > > Le vendredi 31 août 2007 à 10:04 +0300, Matas Labasauskas a écrit : > > > Hello, > > > > by default Ticket Age is increasing from creation moment. > > Would by nice to know, is it possible to get Ticket Age increasing > > only during set (9:00 - 18:00) working hours? > > > > thank you in advance, > > > > -- > > Matas > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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