Hi Andrew,
OTRS main config file is Config.pm, depending of your installation this
file may be located in /etc/otrs/Kernel or /opt/otrs/Kernel ...
You also have another file named Defaults.pm that contains a lot of
default configuration parameters, this will be your starting point to
configure customer database (internal or external).
Search parameter beginning with :
# (customer user database backend and settings)
$Self->{CustomerUser} = {
...
}
and copy/paste the entire block to Config.pm, then configure it
You will find needed informations on the OTRS documentation :
http://doc.otrs.org/2.2/en/html/x1572.html
Best regards,
Laurent MINOST
Le mardi 04 septembre 2007 à 17:38 +0200, Andrew Meyer a écrit :
> I am trying to put together the customer database. I am unsure where
> to put the database config, which file? The Config.pm
> in /etc/otrs/Kernel/Config dir?
>
>
>
> Andrew Meyer
>
> Unix Systems Analyst
>
> Precision Practice Management
>
> 1300 Hampton Ave., Ste 200
>
> 314-787-0681 x39
>
> 314-565-0868
>
>
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