Hello, I am installing OTRS on a Sun machine running Solaris 5.8. I've got mysql up and running as well as apache2. I've followed all the installation instructions for OTRS on a UNIX system. When I try to run installer.pl from the web page (http://hostname/otrs/installer.pl) in Internet Explorer I get the following error in Apache's error log: cat error_log [Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.8/sun4-solaris /usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/../../Kernel/Config.pm line 92. [Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/Config.pm line 92. [Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] Compilation failed in require at /opt/otrs/bin/cgi-bin/installer.pl line 38. [Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/installer.pl line 38. [Thu Sep 13 11:07:52 2007] [error] [client 130.170.246.72] Premature end of script headers: installer.pl If I try to go to the otrs-web page the following error shows up: cat error_log [Thu Sep 13 12:51:28 2007] [error] [client 130.170.246.72] Can't locate Kernel/System/Web/InterfaceAgent.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.8/sun4-solaris /usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/index.pl line 41. [Thu Sep 13 12:51:28 2007] [error] [client 130.170.246.72] BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 41. [Thu Sep 13 12:51:28 2007] [error] [client 130.170.246.72] Premature end of script headers: index.pl All my *.pm.dist files are copied as *.pm files, and all the perl scripts come back with an OK for syntax after running perl -cw on them. I am sooooo close to getting OTRS to work. What have I got wrong? Regards, David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:[EMAIL PROTECTED] cell: 248-249-9122
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