RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors

Maurice James Ny Thu, 13 Sep 2007 15:45:28 -0700

What size is the attachment

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of J
Yunke
Sent: Thursday, September 13, 2007 2:53 PM
To: otrs@otrs.org
Subject: [otrs] Attachments Cause "Need Filename!" and "Need Content!"
Errors


Hi --

   I'm new to OTRS, so feel free to RTRM me as needed!

   I do the following:

1. Admin-Area, Attachments, add an attachment.  No errors.

2. Admin-Area, response, add the above attachment.  No errors.

3. Ticket, Zoom, respond using the above response.

   The attachment doesn't show on the screen, and before I click Submit, I 
get this in the logs:

ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Sep 13 13:47:56 2007

  Message: Need Filename!

  Traceback (9969):
    Module: Kernel::System::Web::UploadCache::FS::FormIDAddFile (v1.7 ) 
Line: 73
    Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.6 ) Line: 
138
    Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 498
    Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
    Module: 
ModPerl::ROOT::ModPerl::Registry::usr_local_projects_otrs_bin_cgi_2dbin_inde
x_2epl::handler 
(v) Line: 48
    Module: (eval) (v1.81) Line: 202
    Module: ModPerl::RegistryCooker::run (v1.81) Line: 202
    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168
    Module: ModPerl::Registry::handler (v1.99) Line: 30

ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Sep 13 13:47:56 2007

  Message: Need Content!

  Traceback (9969):
    Module: Kernel::System::Web::UploadCache::FS::FormIDAddFile (v1.7 ) 
Line: 73
    Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.6 ) Line: 
138
    Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 498
    Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
    Module: 
ModPerl::ROOT::ModPerl::Registry::usr_local_projects_otrs_bin_cgi_2dbin_inde
x_2epl::handler 
(v) Line: 48
    Module: (eval) (v1.81) Line: 202
    Module: ModPerl::RegistryCooker::run (v1.81) Line: 202
    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168
    Module: ModPerl::Registry::handler (v1.99) Line: 30

----

   I have tried both FS and DB-based WebUpload configurations; both 
generate the same error.  How do I use attachments?  Permissions look 
correct.

   My environment:

Red Hat Enterprise Linux AS release 4 (Nahant Update 5)
Apache/2.0.52
mod_perl-1.99_16-4
otrs 2.2.2

   Thanks for your help!

-- Justin
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RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors

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