Hi,
I found a solution, see
http://bugs.otrs.org/show_bug.cgi?id=2309
Would you please give feedback because I think that
all v2.2.3 in utf-8-mode can be affected by this bug.
Bye, Alex
Alexander Scholler schrieb:
Hi Dan,
Dan King schrieb:
Oh sorry, I added the lines in my httpd.conf file for apache.
Anywhere in the file should work. I guess by default perl does not
take your OS's environment variables so occasionally you have to set
them in the httpd.conf file. There is a way for it to take the OS's
environment variables but I am unsure how that is done.
[...]
Hey, I had a problem dealing with encoding before and I had to set a
Perl Environment Variable so it knew about which encoding to use.
You could try that, the code I used is below:
PerlSetEnv environment_Variable value
PerlPassEnv environment_Variable
I'll try your hint as soon as I finished my analysis.
My system runs under utf-8:
* OTRS v2.2.3: DefaultCharset = utf-8 => therefore, mail-header contains
Content-Type: text/plain; charset="utf-8"
* MySQL-DB v4.1
* Linux: OpenSUSE 10.2 with original Apache2 and locals
LANG=de_DE.UTF-8
LC_CTYPE="de_DE.UTF-8"
LC_NUMERIC="de_DE.UTF-8"
LC_TIME="de_DE.UTF-8"
LC_COLLATE="de_DE.UTF-8"
LC_MONETARY="de_DE.UTF-8"
LC_MESSAGES="de_DE.UTF-8"
LC_PAPER="de_DE.UTF-8"
LC_NAME="de_DE.UTF-8"
LC_ADDRESS="de_DE.UTF-8"
LC_TELEPHONE="de_DE.UTF-8"
LC_MEASUREMENT="de_DE.UTF-8"
LC_IDENTIFICATION="de_DE.UTF-8"
LC_ALL=
I send a mail to customer with body containing "ä a" - the mail-source
is encoded like the following,
depending on SendmailEncodingForce which results in a corresponding
mail-header e.g. "Content-Transfer-Encoding: 8bit" for
SendmailEncodingForce = 8bit
* with base64: YSDK
That's wrong, because here the iso-encoding of "a ä" is base64-encoded.
Correct would be YSDDpA==
* with quoted-printable: a =E4=
That's wrong, because when decoding quoted-printable, you see that
the message is iso- but not utf8-encoded
* with 8bit or 7bit: a ä which is in hex 6120C3A4
That's correct for 8bit. For 7bit, as far as I know "ä" cannot be
encoded (am I right?),
so 7bit-encoding cannot be used here.
Could you please verify this for your installation and give feedback.
If you need any detailed description of my installation (e.g.
perl-version, ...?) let me know.
Bye, Alex
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