Iit's a queue specific option. In the queue admin, enable the Follw Up
Option (should be on by default). This means that, if someone sends a
followup to closed ticket, it automatically gets reopened. In addiction you
can choose to reassign the ticket to the last owner enabling Ticket Lock
After a Followup option.
Regards
Gabriele
----- Original Message -----
From: "Daniel Veselý" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Wednesday, September 26, 2007 2:42 PM
Subject: [otrs] Reopening ticket
Hi,
i need to reopen ticket from the closed state - if someone reply to the
last email. I just could not find it.
Thanks for any help
Daniel
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
