Nils Breunese (Lemonbit) írta: > Sándor Fehér wrote: > >> We would like to use otrs for tracking our sw development task and it's >> deadlines too. I'm wondering if there is a method to achieve this. >> I don't think to add a new freetext column called deadline to the ticket >> itself is enough. I would like to see the deadlines, search for them and >> so one.. >> Thanks a lot. > > Although I like OTRS for helpdesk-like activities I'd look into Trac > for software development. You can set milestones in Trac and add > tickets to certain milestones. Pretty nice (plus Trac has a wiki and > Subversion integration and a lot of plugins available). I wouldn't > know how to get all this software development specific functionality > in OTRS, though that doesn't mean it's not possible. I had a look into Trac. Looks pretty nice, provides simple but very useful features. Only problem I have at the moment the missing localization support. It does not mean that localization does not exists in Trac but it's not official and the localization methods have not been figured out so far. In other hand I don't like to maintain two system if it's not a must (eg. otrs and other). If I force my users to use two app then they won't do that because they are busy and lazy :) as well. So there is not perfect solution but I would like to tend to somewhere.
Regards., Sandor > > Nils Breunese. > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- Üdvözlettel/Kind Regards, Fehér Sándor ...Fehér Sándor... --- ....Sandor Feher.... fejlesztési vezető --- development manager Blue System Kft. --- Blue System Ltd. mailto:[EMAIL PROTECTED] http://www.bluesystem.hu [ - real men don't click - ]
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