It worked fine. thank you very much.
On 10/4/07, Carlos <[EMAIL PROTECTED]> wrote: > > Hi Kamal, > You must enter as a admin user ([EMAIL PROTECTED]) and go to de admin area > where you can see a Sysconfig option. > > Carlos, > ------------------------------ > *De:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *En nombre de * > Kamal > *Enviado el:* Miércoles, 03 de Octubre de 2007 05:18 p.m. > *Para:* User questions and discussions about OTRS.org > *Asunto:* Re: [otrs] Customized Response > > Dear Gabriele, > Thank you for your response. > What file exactly should I edit since I tried searching for files called > Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I > couldn't find them. > > Regards > > On 10/3/07, Gabriele D'Andrea <[EMAIL PROTECTED] > wrote: > > > > Take a look at SysConfig > > Ticket -> Frontend::Agent::Ticket::ViewCompose > > Ticket::Frontend::ResponseFormat: > > to customize response format > > > > Gabriele > > > > ----- Original Message ----- > > *From:* Kamal <[EMAIL PROTECTED]> > > *To:* otrs@otrs.org > > *Sent:* Wednesday, October 03, 2007 9:18 PM > > *Subject:* [otrs] Customized Response > > > > Greetings, > > I am using OTRS 2.1.6 > > > > When I'm using any kind of response linked to a queue, I'm getting the > > following inside the message: > > > > "<name>" <email> wrote: > > > > > <snippet> > > > > > > > > > > > > > > > > How can I control the above or remove it? I just need what I write in > > the response to be displyed. > > > > Regards > > > > ------------------------------ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
