Customers can open new tickets by mail even if they don't have a login.
Gabriele
----- Original Message -----
From: Srinivasa Chaganti
To: otrs@otrs.org
Sent: Thursday, October 25, 2007 6:03 PM
Subject: [otrs] Customer can post ticket with notification to agent without
creating and/logging into the customer portal
Can I setup OTRS so that a customer can place a ticket without creating a
login or logging into the customer portal? Also if a ticket is created, can
OTRS send an email notification to the agent? Please help with some details in
setup. I am new to perl. Thank You
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