Dear list-members (and OTRS-specialists ;)!
today I tried to update our "old" OTRS 2.1.1 to 2.2.3 on a new host.
After larking around with the new installation (4 hours) I got a big and
smoking head and now hope to find a solution on this list.
Here my problem is:
I can't get OTRS to notice the settings I have made in my
/opt/otrs/Kernel/Config.pm.
I can write there what I want, the OTRS doesn't take the settings over.
- For example I set "$Self->{'HttpType' = 'https';", the web-frontend
(under "OTRS :: Admin :: SysConfig :: Framework -> Core") shows "http".
Very strange:
Even if I deleted ZZZAAuto.pm and ZZZAuto.pm from /opt/otrs/Kernel/Files
, logged out and restartet the Apache, I get "old" parameters (that I
did at the installer-process) in the web-frontend. - Where the hell OTRS
takes them?! (On loading the SysConfig-site ZZZAAuto.pm was recreated...)
I found that e-mail [1] in the otrs-ml archives but in my case it's not
"true"... :(
What I did:
I made the installation like it is described on the webpage.
My system is a Debian Etch and the Apache is running as www-data:www-data.
The home of the otrs-user is /opt/otrs and I made teh
permission-settings with that command:
/bin/SetPermissions.sh /opt/otrs otrs www-data otrs www-data
I don't know which information you just still need - please ask! - I
will give you all I have.
Thanks ahead for your time & help and best regards,
Kai Sommer
---
[1] http://lists.otrs.org/pipermail/otrs/2007-October/020663.html
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
