Hi All, I tried the upgrade this weekend on a test server. I'm getting this error message: Panic! No UserData!!!... I followed the instructions below. Any thoughts? Thanks for your help...
On 10/18/07, Franz Ferdinand Esberger <[EMAIL PROTECTED]> wrote: > > Ivan De Masi schrieb am 17.10.2007 17:12 Uhr: > > Hello, > > > > we have a bit older installation of OTRS (v. 2.0.4 from the > > sources) and want to upgrade to v. 2.2.3. Can this be realized in > > one step or do I have to install some versions beetween (e.g. 2.1. > > an than 2.2. etc.) Has anyone expierence in such a major upgrade, > > especially with possible problems with the database (mysql) etc. > > > > I have found this post in this month with very helpful hints: > > http://lists.otrs.org/pipermail/otrs/2007-October/020536.html > > > > Is there somebody having also any other experience - any feedback > > is welcome! > > > > We run OTRS since the 1.3.x Series, upgraded to 2.0.4 and now to 2.2.1 > recently. We are running with the same DB holding the Tickets ever > since and are happy with this. > > The only thing you have to asure is to execute EVERY DB Upgrade Skript > since your actual Version: > > .) backup everything eg.: > cp -r /opt/otrs/Kernel/ <destination> > /usr/bin/mysqldump -A -u otrs -p <destination>/backup.sql > cat crontab -u otrs -e > <destination> > .) make sure you backuped everything > .) update source to 2.2.x (our your desired Version) > .) execute upgrade skript <your.db> to 2.x > .) execute upgrade skript <your.db> to 2.1 > .) execute upgrade skript <your.db> to 2.2 > > Worked like a charm for me. > > hth > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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