Hi,
I think it's a bug, I noticed this "problem" a few weeks ago and did a
modification by myself but as I can't be sure it's a volunteer behaviour
or a real bug, I did not put an entry in OTRS bugzilla, maybe we should
do it ?
By the way, this is what I changed in
Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl :
133c132
< <input type="text" name="Subject"
value="$QData{"Article::Subject"}" size="70">
---
> <input type="text" name="Subject"
value="$QData{"Subject"}" size="70">
Hope it will help,
Best regards,
Laurent MINOST
Tahar a écrit :
Hi,
I'm used Otrs v-2.0 on the customer interface when answering for support
feedback the subject of the message was inserted automatically and
contain the same one as the ticket subjet on its creation.
While upgraded to version 2.2.3 the subject is always blank, I would to
know how to do to let automatically the ticket's creation subject, to
not oblige the client to enter a subject only if he wants to change it.
Thank you for your help
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