Hello! I'm admin of OTRS. I need to periodically check for list of locked tickets, analyse, who locked it, when. And sometimes I need to unlock some locked ticket. Auto-unlock is not what I need, I need to have possibility to do it manually.
Is it possible? -- Sincerely yours, Oleg Polovinkin o.polovinkin<at>optima<dot>ua Billing Dept, Optima Telecom Dnipropetrovsk, Ukraine _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
