Hi, Yea it works. Thanks a lot.
Serbulent 2007/12/6, Gabriele D'Andrea <[EMAIL PROTECTED]>: > Hi, > as far as I remember, customers can open ticket only in the queues they > belong to, so if customer X can only see queue XCompTickets, it can only > open new tickets in that queue. > You need to configure it at queue level (create a group XGroup which is > assigne to XCompTickets, and insert all X users in that group). > > If it isn't so, then disregard this mail, I just don't remember cause my > system is now configured differently ;) > > > ----- Original Message ----- > From: "Serbulent UNSAL" <[EMAIL PROTECTED]> > To: <otrs@otrs.org> > Sent: Wednesday, December 05, 2007 2:31 PM > Subject: [otrs] Customizing TO: section of custumer frontend > > > > Hi all, > > > > We are a development team from Turkey. We gave support to various > > customers and we would like that customize TO: section at customer > > frontend at new ticket section. > > > > For example customer X can only see and submit ticket to XCompTickets > > queue and customer Y can only see and submit ticket to YCompTickets > > queue. > > > > Can it be done ? Or we make a new feature request to development team ? > > > > > > Thanks in advance. > > Serbulent UNSAL > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > > > > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
