How about if the ticket is locked by someone else? is there a way to
allow an agent to close another agent's tickets?
-Steve
Maurice James Ny wrote:
As long as the ticket is unlocked yes you can
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Stephen Loewinsohn
Sent: Friday, December 07, 2007 5:56 PM
To: otrs@otrs.org
Subject: [otrs] Allow Agents to close tickets without being the owner
We would like to allow agents to close tickets without having to first
take ownership of them. For example, when a spam ticket comes in, we'd
like to be able to close it in one step. Is this possible?
Thanks, -Steve
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