thanks for your reply.
I did read that and did follow it right from the beginning! Let me try to
explain the installation so far in more details.
Its a debian with 2 users. 'user_a:group_a' and 'otrs:otrs'. Apache is
installed and runs from '/home/user_a' directory. I did start apache as
root. 'otrs' belongs to 'group_a' as well so both users ('user_a' and
'otrs') can read and write to each others directories!
I started apache as root. Now, I did run:
SetPermissions /opt/otrs otrs user_a otrs group_a
I think that the above is correct? What am I doing wrong!
Thanks
On Dec 26, 2007 11:41 AM, Christian Rhomberg <[EMAIL PROTECTED]> wrote:
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>
> Konstantin webuser wrote:
> > any chance to get some attention on this issue?
> >
> Hi, please read this:
> http://doc.otrs.org/2.2/en/html/x354.html
>
> You made this:
>
> SetPermissions /opt/otrs otrs web_server_user otrs group_of_web_user
>
> <<snip>>
>
> The last step to prepare the installation of OTRS is to set the proper
> access rights for the files of the ticket system. You can use the
> script SetPermissions.sh, which is located in the bin directory in the
> home directory of the OTRS user. The script can be executed with the
> following parameters:
>
> SetPermissions.sh { Home directory of the OTRS user } { OTRS user } {
> Web server user } [ Group of the OTRS user ] [ Group of the web server
> user ]
>
>
> <<snap>>
>
>
>
> - --
>
>
> _________________________________
>
> Christian Rhomberg
>
> ob8.at | Labor für freie Software
> _________________________________
>
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> _________________________________
>
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