Maurice James Ny wrote:
Our organization is broken up into districts. I just wanted the other
districts within our organization to able to push entire tickets up
to the
HQ if they could not handle the request. SO if I see a ticket
labeled with
LATicket# 200710xxxxxxx it could be processed accordingly. I know
remedy has
the functionality to be able to share tickets.
I don't believe OTRS has this functionality.
Nils Breunese.
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