Hello, In the otrs/bin directory you can find a perl script, otrs.chechModules. Run it from the command line and this will show you if you have all you modules installed.
Peter 2008/1/3, kerneljack <[EMAIL PROTECTED]>: > Further from my last post, I just read > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=3&ItemID=200, > and following the advice from the page, it seems I don't have mod_perl > enabled. I get the following output: > > ------------------------------------------------------------------- > Error: Module 'Kernel::Modules::foo' not found! > Comment: Please contact your admin > Bug Report: > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Jan 3 > 15:50:14 2008 > > Message: Module 'Kernel::Modules::foo' not found! > > Traceback (23477): > Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 185 > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 > ------------------------------------------------------------------- > > I do have a 'mod_perl-1.99_16-4.5' RPM installed on the system. How > can I enable it? > > > > On Jan 3, 2008 3:44 PM, kerneljack <[EMAIL PROTECTED]> wrote: > > Hi, I just wanted to clarify/discuss some questions I have about the > > performance of OTRS on a machine I have it installed on. I don't know > > a lot about optimizing web servers / mod_perl for performance thus I > > am hoping you can give me some advice. I have already read some of the > > 'Performance Tuning' and have implemented some of the changes. > > > > The machine I am using is a very old Sun Cobalt Raq XTR server with > > only 256 MB of RAM and CentOS 4 on it. There are 2 hard drives in it > > running a software RAID 1 mirror. I would like to upgrade the RAM but > > I don't think it will be possible. > > > > I am not sure if the machine is running mod_perl or not, although I > > think it is. In /etc/httpd/conf.d/perl.conf, I have the following: > > > > ------------------------------------------------------------------ > > LoadModule perl_module modules/mod_perl.so > > > > #Alias /perl /var/www/perl > > #<Directory /var/www/perl> > > # SetHandler perl-script > > # PerlResponseHandler ModPerl::Registry > > # PerlOptions +ParseHeaders > > # Options +ExecCGI > > #</Directory> > > ------------------------------------------------------------------ > > > > Do I need to enable the lines from Alias onwards, and then put > > something in /var/www/perl? Is there some other way to surely verify > > this? In /var/log/httpd/error_log I *DO NOT* see any reference to > > mod_perl when the server is stopped/started. > > > > httpd.conf is configured with the following: > > > > ------------------------------------------------------------------ > > <IfModule prefork.c> > > StartServers 8 > > MinSpareServers 10 > > MaxSpareServers 25 > > ServerLimit 256 > > MaxClients 124 > > MaxRequestsPerChild 4000 > > </IfModule> > > ------------------------------------------------------------------ > > > > When I do a 'ps' listing, I can see 10 httpd processes. > > > > Whenever I make a request, such as clicking on the QueueView icon or > > Email Ticket, I see a single "index.pl" process that consumes 98-99% > > of cpu until the page has loaded and then it exits. I also see a MySQL > > process that takes up only about 2% cpu time and only when the > > 'index.pl' is running. I do not see any 'perl' or 'httpd' processes > > starting/stopping when I load a page. > > > > I have read some of the performance tuning section and have added the > > 'TicketIndexModule' and 'TicketStorageModule' lines. Under Database, I > > have done the 'optimize {ticket, ticket_history, article}. As far as I > > can tell, mod_perl is enabled because of the 'LoadModule' line and I > > see no 'perl' processes so I am assuming that it is working. Please > > let me know if I am wrong in thinking this. > > > > Given this current configuration, I was wondering it there is any way > > to make this faster? It is quite slow at the moment. Clicking on Email > > Ticket or QueueView is not as instantaneous as in the demo on the OTRS > > website. It takes upto 3-4 seconds to load. This doesn't sound too > > bad, but with 20-30 clients accessing it all the time, the problem is > > going to get worse isn't it? More memory might help, but I don't think > > I will be able to obtain it. Would optimising mod_perl help in any > > way? Or maybe reducing the number of httpd processes to reduce memory > > usage? > > > > Any help much appreciated, > > Thanks. > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
