I think we'd all appreciate that!
Thank you for your hard work.
----- Original Message -----
From: "Dieter Ringhofer" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Saturday, January 19, 2008 8:28 AM
Subject: Re: [otrs] TimeAccounting and Tickets.
I hacked core to get correct accounting of billable and un-billable
time as well as actions taken.
I used notes for it but, I'm not satisfied with hacking the core
instead of extending it (overwrite of core functions needed i.e. in
Ticket.pm). When I find a proper way to do it I will share the code. ;)
Mit freundlichen Grüßen / Kind regards
Dieter Ringhofer
Schönblick 9
74382 Neckarwestheim
tel +49 7133 97236
fax +49 7133 97237
mobil +49 179 1003496
http://edv-ringhofer.de/
DE813829721
----- Original Message -----
From: "Maurice James Ny" <[EMAIL PROTECTED]>
To: "'User questions and discussions about OTRS.org'" <otrs@otrs.org>
Sent: Thursday, January 17, 2008 2:50 AM
Subject: RE: [otrs] TimeAccounting and Tickets.
If you find a solution don't forget to share it :)
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Alan
Norton
Sent: Wednesday, January 16, 2008 9:43 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] TimeAccounting and Tickets.
Hi Torsten,
Thanks for the response.
I was afraid you would say that, it was not going to be easy. Looks
like it
time for me to put my programming hat on and start working.
Thanks again for the response.
See Ya,
Alan Norton
-----Original Message-----
From: Torsten Thau [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 16, 2008 9:38 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] TimeAccounting and Tickets.
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Hi Alan,
Alan Norton schrieb:
> I was wondering, is there an easy way to link a Ticket to a Project
> setup in the Time Accounting Module? I hoping there is an easier
way to
> link the two, other then changing the underlining code for each
module.
Sorry, but there is no easier way to link tickets to projects yet.
regards, Torsten Thau
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT GmbH - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
company pgp-key: 0x292F987D
fax: +49 371 5347 625
http://www.cape-it.de
AG Chemnitz - HRB 23192
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