>>>> [Company_Name#<OTRS_Ticket_Number>] Re: <OTRS_CUSTOMER_Subject> >> >> >> try this: <OTRS_CUSTOMER_SUBJECT[20]> >> >> Just for the records as I don´t know how to solve this: Company_Name >> should >also be replaced? > > The Company_Name is just plain text. I tried *SUBJECT[20]* tag, and it > worked, but I still cant put that "Re:" in the middle, between the > two tags for ticket number and customer email subject... its just as > if it never was there... any suggestions?
The "Re:" in-between is saved in the admin panel but not visible in auto-replys? Sounds strange to me... _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
